A: At The Happy Hiker, we strive to offer our customers the best possible shopping experience, including transparent and fair shipping costs. Our shipping fees vary depending on several factors such as the size and weight of the purchased artwork, the shipping destination, and the chosen delivery method. Upon checkout, you will be provided with detailed shipping options and their associated costs, allowing you to select the most suitable one for your needs. For additional savings, we periodically offer promotions and discounts on shipping, so be sure to check our website or subscribe to our newsletter for the latest updates.
A: At The Happy Hiker, we take great care in packaging and shipping your art pieces to ensure they arrive in perfect condition. However, if your art piece arrives damaged, we understand how disappointing that can be and we're here to help.
First, please take photographs of the damaged artwork and the packaging it arrived in. These photos will be necessary for us to file a claim with the shipping carrier.
Next, contact our customer service team within 48 hours of receiving the damaged item. You can reach us via email at info@ritarauscherartist.ca. Be sure to include your order number and a description of the damage.
Upon receiving your report and photos, we will review the situation and provide you with options, which may include a replacement, a refund, or a store credit.
Rest assured, we will work swiftly to resolve the issue to your satisfaction, as we strive to ensure every customer is happy with their experience at The Happy Hiker.
Your satisfaction is important to us, and we appreciate your understanding and cooperation in handling rare instances of shipping damage.
A: The Happy Hiker is an online art store, allowing us to serve customers from virtually anywhere with an internet connection. While we are based in Southern Ontario, all our transactions and customer interactions are done through our comprehensive online platform.
This allows us to offer high-quality, nature-inspired artwork and hiking-themed prints to art lovers and outdoor enthusiasts around the world. You can browse our extensive collection, place orders, and get in touch with our support team all from the comfort of your own home.
A: Yes, The Happy Hiker actively participates in various markets and events throughout the year, allowing customers to see and purchase art in person. We understand the joy of experiencing art up close and the personal connection it can create. To find out where we'll be next, please visit the "Events" section of our website, where we regularly update our calendar with upcoming markets, fairs, and exhibitions. Additionally, you can subscribe to our newsletter for the latest updates on our market appearances and other exciting news from The Happy Hiker.